Dear Royal Guests:
We continue to monitor the situation concerning COVID-19 and are making regular adjustments to our operational protocols based on the most recent information available. We remain open with increased sanitation and protection measures in place to ensure the health and safety of our guests and staff. We continue to follow all advice set out by the Government of NL Chief Medical Officer. Please monitor Alert Levels within Newfoundland and Labrador as some parts of our province may be in a different Alert Level than other parts of the province. For most updated information please visit www.gov.nl.ca/covid-19/.
Increased Sanitization
We have increased frequency of sanitization in all areas of the hotel, with special attention on high touch points such as door handles, common areas, etc.
Complimentary Breakfast
We have temporarily discontinued our buffet-style complimentary breakfast and have items available on a grab-and-go basis only from 6am to 10am. Guests are now permitted to sit and eat in the breakfast area and self-serve coffee and water also available.
Physical Distancing & Good Hygiene
Please maintain a distance of 2 meters from other hotel guests and staff. Guests are no longer required to wear non-medical facial mask coverings, but are strongly recommended.
Fitness Centre
The Fitness Centre is now open. Access is limited to one guest or party (individuals staying in same room) at a time, and the key may be picked up at the Front Desk.
Hotel Shuttle Service
Our shuttle service is available on demand between 8 am and 5 pm, Monday to Friday. Early mornings, evenings and weekend shuttle service for groups of 3 or more is based on availability. To reserve a pick-up or drop off please contact Guest Services at the Front Desk or request ride when making your reservation. It is required that all passengers wear non-medical facial mask coverings while in the shuttle if social distancing cannot be maintained. Guests must disinfect their hands with hand sanitizer (provided) upon entry. Only one person/party can be seated per row of seats. The shuttle is cleaned regularly.
Travellers from outside of Newfoundland and Labrador *Updated*
Atlantic Canada: Permanent residents of Atlantic Canada who have not travelled beyond Atlantic Canada in the last 14 days are not required to self-isolate or be tested for COVID-19, regardless of vaccination status.
Rest of Canada: Fully vaccinated travellers outside the Atlantic Bubble are not required to self-isolate; partially vaccinated travellers are required to be tested within 72 hours of arrival to NL or be tested upon arrival to NL and self-isolate until receipt of a negative test. Unvaccinated travellers are required to self -isolate for 14 days upon arrival and be tested during their 14-day self-isolation period.
We are unable to provide accommodations to those needing to isolate. If you have a travel exemption, proof of exemption is required prior to check-in. Please visit www.gov.nl.ca/covid-19/ for a full list of travel criteria.
Photos and Marketing Materials
Please be advised that the images used throughout this website and our marketing materials may not reflect the latest guest experience such as physical distancing in public spaces, usage of non-medical masks and changes to hotel amenities to remain compliant with current COVID-19 protocols.
For a copy of our full Pandemic Plan, please click here.
To view a copy of our digital in-room guide (guest binder), please click here.
We are here to assist in any way we can. Please contact our Guest Services Team at 1.709.896.2456 or [email protected] for more information. Stay safe and we hope to see you soon.
