Dear Royal Guests:
We continue to monitor the situation concerning COVID-19 and are making regular adjustments to our operational protocols based on the most recent information available. Effective August 24, 2020, the Province of Newfoundland and Labrador is making non-medical masks mandatory in public indoor areas. Please see the below update, including important details for guests regarding use of non-medical masks on the property.
Use of Non-Medical Masks
Unless exempt due to physical or mental health conditions, all guests over the age of 5 are required to wear non-medical masks while visiting indoor public areas of the hotel. This includes: the hotel lobby, guest laundry, hotel shuttle and while traveling up/down stairwells.
Non-medical masks are not a substitute for physical distancing and good hygiene. Guests are encouraged to follow proper physical distancing and hygiene practices at all times.
Increased Sanitization
We have increased the frequency of sanitization in all areas of the hotel, with special attention on high touch points such as door handles, common areas, etc. We use hospital-grade cleaners, which are approved by Health Canada to kill viruses such as COVID-19. We have removed all paper materials, accent bedding and accent pillows from all rooms to allow for proper sanitization.
Complimentary Breakfast
We have temporarily discontinued our buffet-style complimentary breakfast and have items available on a grab-and-go basis only from 6am to 10am. Guests are not permitted to sit and eat in the breakfast area.
Maintenance & Housekeeping Requests
Please note that only urgent maintenance requests will be addressed while a guest is checked into a room. Guests will be asked to temporarily leave the room before any urgent maintenance work can be completed. Housekeepers will not enter a room while a guest is present.
Fitness Centre
The Fitness Centre is now open. Access is limited to one guest or party (individuals staying in same room) at a time, and the key may be picked up at the Front Desk.
Luggage & Packages
Unfortunately, we are unable to store luggage or hold packages for pick-up for hotel guests at this time.
Hotel Shuttle Service
Our shuttle service is available on demand between 8 am and 5 pm, Monday to Friday. Early mornings, evenings and weekend shuttle service for groups of 3 or more is based on availability. To reserve a pick-up or drop off please contact Guest Services at the Front Desk or request a ride when making your reservation. It is required that all passengers wear non-medical masks while in the shuttle and that they disinfect their hands with hand sanitizer (provided) upon entry. Only one person/party can be seated per row of seats. The shuttle is cleaned regularly and Guests must load and unload their own luggage.
Travelling from outside of Atlantic Canada
Anyone arriving from outside of Atlantic Canada, regardless of location, must self-isolate for 14 days unless they are issued an exception by the Chief Medical Officer of Health. Individuals who are required to isolate must travel directly to their place of self-isolation and are not permitted to stop anywhere. Because of these requirements, we are unable to provide accommodations to those needing to isolate for the safety and protection of our guests and staff.
Photos and Marketing Materials
Please be advised that the images used throughout this website and our marketing materials may not reflect the latest guest experience such as physical distancing in public spaces, usage of non-medical masks and changes to hotel amenities to remain compliant with current COVID-19 protocols.
For a copy of our full Pandemic Plan, please click here.
To view a copy of our digital in-room guide (guest binder), please click here.
We are here to assist in any way we can. Please contact our Guest Services Team at 1.709.896.2456 or [email protected] for more information. Stay safe and we hope to see you soon.
