We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, in addition to our personal experience of owning and operating the Royal Inn + Suites since 2016. We follow all regulatory agency sanitization guidelines.

These Hotel Policy/House Rules are part of our reservation agreement with you. By reading and signing your hotel registration, you are agreeing to abide by all Hotel Policy/House Rules. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Royal Inn + Suites and the guest. Our Hotel Policy/House Rules may change from time to time.

• Rooms must be cancelled prior to noon on day of arrival.
• Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation in advance will be charged the full amount of their reservation.
• Change in the length or dates of the reservation may result in a rate change.
• Group reservations are subject to group cancellation guidelines.
• Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.

Check-In Time is 2 PM

Check-Out Time is 11 AM

A credit card is required at the time of booking to guarantee the reservation. The registered guest responsible for the room must be at least 19 years of age and must provide a valid credit card in their name along with 1 piece of government-issued photo identification at the time of check-in.

At the time of check in, sufficient credit credentials for payment of accommodations must be provided through the authorization of a credit card. Please be advised that a credit hold in the amount of guest room charges, applicable taxes and a provision for incidental charges will be placed on the credit card at the time of check-in. Pre-paid credit cards are not accepted.

Royal Inn + Suites is a non-smoking hotel. A charge of $350 will be applied to the room bill of the registered guest should deep cleaning be required due to occupants’ smoking in the room, and the registered guest will lose room booking privileges indefinitely.

Smoking or vaping of cannabis in guest rooms or in public spaces on the property is prohibited.  Only those who possess a medical cannabis prescription may smoke or vape cannabis in designated smoking areas.  A charge of $350 will be applied to the room bill of the registered guest should deep cleaning be required due to occupants’ smoking or vaping in the room, and the registered guest will lose room booking privileges indefinitely.

All room rates are based on double occupancy. An additional charge of $20 per person for any person 12+ years of age occupying a room will be applied at time of check-in. Maximum sleeping capacity in a room is 4 persons. Persons 18 years of age or under must be accompanied by the registered adult at check-in to occupy a room.

We’re happy to welcome your furry companions to Royal Inn + Suites! Pet-friendly rooms are available for an additional fee of $30 + HST per night, for up to two pets. Service Animals are always welcome at no additional charge.

To help ensure a comfortable and enjoyable stay for all guests—both two-legged and four-legged—we kindly ask that you follow these guidelines:

• Pets must not be left unattended in guest rooms at any time.
• A maximum of two pets per room are permitted.
• Please help maintain a peaceful environment by ensuring your pet does not bark excessively or disturb other guests.
• Use the Do Not Disturb door magnet to indicate a pet is in the room.
• Pets are not permitted in indoor common areas, except when entering or exiting the hotel. (Service Animals are exempt from this restriction.)
• You are responsible for cleaning up after your pet on hotel grounds.
• Guests assume full responsibility for any property damage or personal injury caused by their pet.

To book a pet-friendly room, please contact us directly.

Thank you for your cooperation—and we look forward to welcoming you and your pet!

Cancellation of the reservation or part of the reservation can be made free of charge up until 3 weeks prior to the first day of arrival.

10% of the last updated reservation value can be cancelled free of charge within 3 weeks up until 12 PM on the day prior to the first day of arrival.

Cancellations that exceed 10% of the last updated reservation value will be charged at 75%.

Any other changes or cancellations will be charged with 100% of the value of the change/cancellation.

Reservations made within 2 weeks of arrival are 100% binding as of the day following the date of the reservation. Any changes or cancellations will be charged with 100%.

Any unattended food or beverage items (including alcoholic beverages) will be disposed of immediately by hotel staff. Any used personal care items (soaps, shampoos, lotions, etc.) will be disposed of immediately by hotel staff.

The Royal Inn + Suites reserves the right to only store lost and forgotten items (items not described above) for a period of thirty (30) days. After the 30-day period, items will be disposed of by hotel staff. Royal Inn + Suites takes no responsibility for abandoned, lost, or forgotten items.

If an item is found and the guest requests that the item be shipped, the postage or delivery charge is to be prepaid and arranged by the guest. Royal Inn + Suites takes no responsibility for items that are lost or damaged during shipment.

Housekeeping service is provided daily to all guests. A guest may decline daily housekeeping service by placing the Do Not Disturb magnet on the exterior of the room door. This may be done for a maximum of three days, with housekeeping service being mandatory on every fourth day of the stay. Mandatory housekeeping is required to ensure the property is maintained in a safe and sanitary manner.

The Royal Inn + Suites reserves the right to retain your credit card details and charge such amounts to compensate for costs incurred during the guest’s stay. Such costs include:

• Damage caused to the allocated room(s) or to the property, including the cost of labour and lost revenue (in case room must be taken out of service) related to the damage.
• Missing items, including towels, bedding, furniture, pillows, etc.
• Additional cleaning required due to having a pet in a non-pet-friendly room.
• Excessive cleaning required to return the room to its original state.
• Keys not returned after check-out.

Please contact Royal Inn + Suites Front Desk at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form.  We are open 24 hours, (709) 896-2456.  We must receive the information by fax (709) 896-5501 or email [email protected] and process the approval for your reservations prior to the guest’s arrival.

Please contact the hotel directly to purchase or redeem gift certificates.

All rates are quoted in Canadian Dollars, plus tax.  Rates may increase without notice. Rates as advertised on the Royal Inn + Suites website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.

Royal Inn + Suites is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or Provincial laws.  Royal Inn + Suites has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the standards and policies established by the Province of Newfoundland and Labrador and by Royal Inn + Suites for the operation and management of the hotel.

Royal Inn + Suites will refuse service or evict a guest for the following:

• refusal or failure to pay for accommodations;
• is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with Provincial liquor laws;
• acts in a disorderly fashion as to disturb the peace of other guests;
• causes a disturbance that requires Police response;
• is unable to properly supervise their children or minor guests at all times;
• seeks to use the hotel for an unlawful purpose;
• seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property, guests or staff;
• causes or permits persons to exceed the maximum allowable occupancy of room;
• causes damages to the room or hotel property; or
• refuses to abide by the reasonable standards or policies established by Royal Inn + Suites for the operation and management of our hotel.

Our quiet hours are from 10:00 PM to 9 AM. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.  No congregating in front of guest room doors.

No visitors after 10:00 PM. Visitors must notify Front Desk upon their arrival.  Visitors must be accompanied by the registered guest at all times.  Visitors are not allowed to use guest amenities including the fitness centre, breakfast vouchers, or Wi-Fi.  As a registered guest, you are responsible for your visitor at all times.

Registered guests of legal age who choose to bring their own alcoholic beverages may consume those in their room.  Consumption of alcohol is not allowed in public areas such as the lobby or courtyard, etc.

To ensure the comfort, safety, and enjoyment of all guests, Royal Inn + Suites strictly enforces a No In-Room Party Policy.

Parties, loud disturbances, and noise complaints will not be tolerated anywhere on our property. If a disturbance occurs, guests will receive one polite request to reduce noise. If the request is not followed, the registered guest(s) will be required to leave the hotel immediately, without refund.

The registered guest(s) are responsible for the conduct of all visitors. Non-registered visitors are only permitted until 10:00 PM. If more occupants are found in a room than the number listed on the Guest Registration Form after 10:00 PM, the situation will be considered an in-room party, and the guest(s) will be required to vacate the premises without refund.

All vehicles must be listed on the registration at check-in.  Parking for registered guests is free.  All vehicles are parked at the risk of the owner.  Royal Inn + Suites shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.  If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on hotel premises.

We prioritize the privacy and comfort of all our guests. Therefore, professional photography or videography on hotel premises is strictly prohibited without the explicit consent of the Guest Services Supervisor. Guests must seek approval from the Guest Services Supervisor before conducting any professional photography or videography sessions, including for distribution or commercial purposes.

Furthermore, filming or photography of adult content on the hotel property is strictly prohibited. Any violation of this policy will result in immediate action, including potential expulsion from the premises and legal consequences.

Royal Inn + Suites makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  Royal Inn + Suites does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

Royal Inn + Suites reserves the right to amend, modify, change, cancel, vary, or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.  Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservation agreement with us. A copy of these Hotel Policy/House Rules is located on our website and available from Front Desk staff upon request.

 At Mamattuk, our goal is to provide every guest with a warm, welcoming, and enjoyable dining experience. The following guidelines are in place to help us serve you efficiently, fairly, and safely, especially during busy periods. Thank you for your understanding and continued support.

1. Reservations

Reservations are kindly recommended for breakfast, lunch, and dinner due to fluctuating guest traffic and seasonal demand.

Please note:

• Seasonal (winter and summer) operating hours apply to all reservations and walk-ins.
• Walk-ins are not accepted within one hour of closing.
• When available, take-away options may be offered as an alternative.

 

2. Group Dining & Service Gratuities

To ensure consistent and attentive service for larger parties:

• Groups of 9–19 guests are subject to a 15% service gratuity.
• Groups of 20 guests or more are subject to a 20% service gratuity.

Gratuities are distributed among the service team supporting your experience.

For larger groups, pre-selected menus or limited menu options may be requested to ensure timely and consistent service.

 

3. Cancellations & No-Shows

We understand that plans may change.

• Mamattuk does not charge fees for no-shows or last-minute cancellations.
• We kindly ask that guests notify us as soon as possible if a reservation needs to be changed or cancelled.

This courtesy allows us to better accommodate other guests and manage staffing efficiently.

 

4. Arrival Times & Seating

• Tables are held for up to 15 minutes past the reservation time.
• After this period, tables may be released to accommodate other guests.
• While seating preferences are noted, specific tables cannot be guaranteed and are subject to availability.

 

5. Dietary Restrictions & Allergies

We are happy to accommodate dietary preferences and food allergies whenever possible. Please inform our team at the time of reservation or before ordering.

While we take great care in food preparation, we cannot guarantee a completely allergen-free environment.

 

6. Children & Families

Mamattuk welcomes families and children. For the comfort and safety of all guests:

• Children must be supervised at all times.
• Mamattuk features a real, working fireplace. For safety reasons, children must be kept at a safe distance at all times due to the risk of burns or injury.

 

7. Patio Dining Policy

• Patio service is seasonal and subject to weather conditions.
• Patio hours of operation may change on a daily basis depending on weather and operational considerations.
• Patio dining is outdoors; food may be affected by wind, dust, or insects, which may impact the dining experience.
• Fire tables are present on the patio. Guests are asked to be mindful of fire safety and supervise children at all times.
• Guests are responsible for monitoring personal belongings while dining on the patio.

 

8. Outside Food & Beverage

Outside food and beverages are not permitted, with the exception of specialty celebration items (such as cakes), subject to prior approval.

 

9. Alcohol Service

Mamattuk is licensed in accordance with Newfoundland and Labrador regulations.

• Alcohol service begins at 9:00 AM.
• Valid government-issued photo identification may be required.
• We reserve the right to refuse alcohol service when required by law or if a guest appears intoxicated.

 

10. Payment & Billing

For larger groups, we kindly request a single bill or limited bill splits to support efficient and timely service.

 

11. Take-Away Orders

All take-away orders are carefully prepared and packaged to reflect Mamattuk’s presentation standards at the time of pickup. Once an order leaves the restaurant, we cannot guarantee that the food’s appearance or presentation will remain as intended during transport.

 

12. Guest Conduct

Mamattuk is committed to maintaining a respectful, safe, and welcoming environment for both guests and team members. We reserve the right to refuse service to anyone engaging in disruptive, unsafe, or disrespectful behavior.

 

13. Photography & Social Media

Guests are welcome to take photos for personal use. We kindly ask that photography does not disrupt or include other guests or our team.

Professional photography or videography, including content intended for distribution or commercial use, is strictly prohibited without prior approval from the Restaurant Manager.

 

14. Pets & Service Animals

Mamattuk welcomes guests who rely on trained service animals. In accordance with Newfoundland and Labrador’s Service Animal Act and applicable human rights legislation:

• Trained service animals are permitted in all public dining areas.
• Service animals must remain under the care and control of their handler at all times.
• For health and safety reasons, animals are not permitted in food preparation or staff-only areas.
• Pets that are not trained service animals are not permitted inside the restaurant.

 

15. Lost & Found

Mamattuk is not responsible for lost or stolen personal items. Found items are held for a limited time and may be claimed by contacting the restaurant directly.

 

16. Accessibility & Special Accommodations

Mamattuk is committed to providing an accessible and welcoming environment. If you require mobility assistance, seating accommodations, or have specific needs, please let us know in advance so we can best prepare for your visit.

 

17. Weather & Emergency Closures

In the event of severe weather, power outages, or unforeseen circumstances, Mamattuk may adjust operating hours or temporarily close.

When possible, updates will be shared through our official communication channels. Guests with reservations will be contacted using the details provided to share updates as they become available.

 

18. Policy Updates

These policies are subject to change without notice to reflect operational needs, seasonal adjustments, and public health guidance.

We truly appreciate your cooperation and look forward to welcoming you at Mamattuk.